ALTC Customer Survey

We need your feedback to improve our service! Please take a few minutes and tell us about your experience with the ALTC this year.

Complete the survey by April 20 to be entered into a drawing for a pair of Jazz Fest Tickets!

Tickets are good for the for the Weekend of May 3-6. Two winners will be randomly selected from the entries received prior to 11:59 PM on April 20. Each winner will receive 2 tickets to the New Orleans Jazz and Heritage Festival. Winners will be notified by April 23.

I Consider Myself a: *

Frequent user (more than 7 visits per semester)

Occasional user (4-6 visits per semester)

Infrequent user (1-3 visits per semester)

I have never used the Academic Learning & Tutoring Center

I have used (check all that apply): *

I used the computers to:

What recommendations do you have for improving our technology (software/hardware)?

How often do you print at the ALTC?

Frequently (once a week or more)

Occasionally (1 or two times a month)

Rarely (once or twice a semester)

I need to print:

Recommendations for our Printing area

Why do you study in the ALTC?

I need access to textbooks/writing resources/computer/printing

It is convenient between classes

I like the free coffee and tea

I like the whiteboard tables

It is quieter/less crowded than other places on campus

I can study with a group

I have friends at the ALTC

Other Other

How did you first hear about the ALTC? *

Why have you not used the ALTC? *

I don’t know what is offered at the ALTC

I found the scheduling process inconvenient

I do not need any of the services provided

I did not feel comfortable coming to the ALTC

The location is inconvenient

I found the help I needed elsewhere

The ALTC does not provide the service I need

Have you needed help with a course that we do not offer services for?

Yes

No

What course(s) would you like to see us add to our tutoring list?

Overall, how satisfied are you with the Academic Learning & Tutoring Center? *

Highly satisfied

Somewhat satisfied

Unsatisfied

How likely is it that you would recommend the Academic Learning & Tutoring Center to a friend? *

Which of the following words would you use to describe your tutoring/writing center experience? Select all that apply. *

How would you rate the quality of your tutor/writing specialist’s content knowledge and expertise? *

Will you continue to use ALTC services next Semester? *

Yes

No

If no, what is the primary reason you will not be returning? *

I will not need your services next semester

You do not offer services for courses I am taking next semester

I am graduating/going abroad/will not be on-campus next semester

I did not have a good experience this semester

Other Other

Do you have any recommendations for the Tutoring/Writing Team?

The desk attendant at the ALTC was friendly and helpful? *

Yes

No

The space was conducive to learning. *

Yes

No

If no, What issues did you encounter? *

Do you have any recommendations for the Learning Studio Admin Team?

0/500 words

How easy was it to set up an account in TimeTap (our scheduling platform?) *

Very easy

Somewhat easy

Difficult

What issues did you encounter with setting up an account? *

How easy has it been to schedule a tutoring session? *

Extremely easy

Somewhat easy

Difficult

What issues did you encounter with scheduling tutoring sessions? *

Please enter your email address for the drawing. Your email will not be identified with your survey answers, and is for the drawing only. *

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Likely