Serendipity Massage and Spa
client satisfaction survey
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Please tell me your name and date of service
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Which service did you take advantage of at Serendipity Massage and Spa?
custom therapeutic massage
pregnancy massage
lava shell massage
organica spa facial
Lypossage
body wrap
body scrub
If you have had this type of service in the past, how often had you taken advantage of it?
once
2-5 times
5-10 times
greater than 10
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What was your overall impression of Serendipity Massage and Spa?
excellent
good
average
poor
Your suggested improvments for Serendipity Massage and Spa
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How did your experience at Serendipity Massage and Spa compare with previous experiences for the same type of service?
more enjoyable
same
less enjoyable
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Please explain your previous answer
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Would you recommend Serendipity Massage and Spa to a friend?
yes
no
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Do you plan to return to Serndipity Massage and Spa?
yes, to get the same service again
yes, I want to try one of the other services
yes, I plan on becoming a regular client (1x/month or more
I will try to come back several times over the next year
no
If you answered no to the previous question, please let me know why
What could I do to make becoming a regular monthly client a possibility?
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How did you hear about Serendipity Massage and Spa?
I am a Sun and Moon student
walked by studio
previous client
google/internet search
referred by a friend, please specify
print media, please specify
other, please specify
explanation:
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Have you used the online booking feature on our website?
yes
no
What was your overall impression of the online booking?
awesome, I love this feature
convenient
easy to use
difficult to navigate
I would not book online again
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If the products used on you (skin care products, lava shells)
or discussed with you (apple cider vinegar, tamanu oil) were available for purchase, would you consider purchasing them?
yes
no
Please feel free to give any additional feedback
Serendipity Massage and Spa. 9998 Main Street. Fairfax, Va. 22031 571-217-1150 www.serendipitymassageinc.com
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Please provide us your email address so that we can contact you regarding your responses
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