Glam Factor Customer Review
Dear Valued Customer,
Glam Factor
wants to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.
Sincerely,
Vijay Lo and Cherrey Mae Bartolata
Glam Factor Owners/Management
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Your name:
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Would you like your name to be published along with the result of this survey to our website?
Yes
No
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Where did you learn about Glam Factor?
Sulit
Multiply
Facebook
Friendster
Others
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If others, please specify:
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Which products have you purchased or have you been purchasing from Glam Factor?
Victoria Secret Hongkong
Bath and Body Works Hongkong
Class A Designer Perfumes
Class A Branded Cosmetics
Bags
Clothing
Shoes
Accessories
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If you were to purchase a different line of products from Glam Factor, which products would you be willing to purchase next?
Victoria Secret Hongkong
Bath and Body Works Hongkong
Class A Designer Perfumes
Class A Branded Cosmetics
Bags
Clothing
Shoes
Accessories
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On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your level of overall satisfaction with Glam Factor as a supplier?
1
2
3
4
5
DK/NA/RF
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Why do you say that? What specifically are you satisfied or dissatisfied with Glam Factor? Enter response below…
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How likely are you to recommend Glam Factor to a friend or relative? Would you say the chances are …
Excellent
Very Good
Good
Fair
Poor
DK/NA/RF
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How likely are you to repurchase products and services from Glam Factor? Would you say the chances are …
Excellent
Very Good
Good
Fair
Poor
DK/NA/RF
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How would you rate the overall quality of your relationship with Glam Factor, considering all of your experiences with us? Would you say it is …
Excellent
Very Good
Good
Fair
Poor
DK/NA/RF
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How many times have you purchased from us?
Once
Twice or more
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On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your level of satisfaction with Glam Factor in regards to customer service?
1
2
3
4
5
DK/NA/RF
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On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your level of satisfaction with Glam Factor in regards to price?
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2
3
4
5
DK/NA/RF
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On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your level of satisfaction with Glam Factor in regards to value?
1
2
3
4
5
DK/NA/RF
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Please rate your level of agreement with the following statements (10-1 scale with 10 being completely agree, 5 being neutral, and 1 being completely disagree):
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2
3
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5
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9
10
I believe Glam Factor deserves my loyalty
Over the past weeks/months/year, my loyalty to Glam Factor has grown stronger
Glam Factor values people and relationships ahead of short-term goals
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We greatly appreciate your comment and feedback regarding our service and our product. Feel free to say as much about your business experience with us.
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